Internal Regulations

It is expected that all guests and visitors treat each other with respect and courtesy at all times. It is strictly prohibited to engage in any acts against modesty and/or indecent behavior, including those with sexual connotations.

A tranquil environment must be maintained in common areas and rooms between 10:00 PM and 7:00 AM.

• Exception for holiday dates: During Independence Day, Christmas and New Year's Eve, this quiet hours period may be extended until 12:30 AM.
• Exception for group events: When the hotel is occupied by a group hosting an event, the maximum noise tolerance and service hours will be as determined in the quotation for that event. Any extended schedule must be explicitly budgeted in the corresponding quotation.

The use of the hotel's facilities must be done in an appropriate and respectful manner. The use of equipment or facilities in an improper way or that may cause inconvenience to other guests is prohibited.

Each guest is responsible for their own safety and that of their belongings. The hotel's liability regarding valuable items is governed by Section 7 ("Loss of Valuable Items") of the Guest Safety and Liability Policy.

It is strictly prohibited to consume, distribute or possess drugs and illicit substances in the hotel's facilities.

It is strictly prohibited to bring or possess firearms, bladed weapons or sharp objects that do not correspond to an authorized domestic or recreational use, within the hotel's facilities.

In accordance with Law No. 29517, smoking is prohibited in enclosed environments. The hotel provides outdoor areas designated for smokers.

Guests are requested to respect the safety and cleanliness standards in the swimming pools and recreational areas. Entry to the swimming pools is prohibited with food, alcoholic beverages or any object that may represent a risk to safety. The conditions for supervision and use are additionally governed by Section 2 of the Guest Safety and Liability Policy.

Guests are requested to dress appropriately when entering the restaurant and bar. The hotel reserves the right of admission and to restrict service to those who show evident signs of intoxication that represent a risk to their safety or that of others.

For internal hygiene and safety policies, the entry of pets is not allowed in the hotel's facilities. The exception are assistance animals duly accredited in accordance with Law No. 29830 (Law that regulates the use of guide dogs by visually impaired persons).

The hotel provides parking for guests under the responsibility of each owner. The hotel is not responsible for damages, losses or objects left in the interior of the vehicles.

Any person who is not registered as a guest and wishes to enter the facilities must register at the Reception, indicating which guest they are visiting.

The allowed hours for external visits are from 09:00 to 20:00 hours. Visitors do not have access to pools or recreational areas, unless express authorization is given by the administration.

Each guest is responsible for their actions and must comply with the rules established in this regulation.

Except in cases of serious violations, non-compliance with this regulation is managed in a proportional and documented manner:

• Minor offense (first time): Verbal call for attention by the hotel staff.
• Recidivism: Written warning, with internal record of the incident.
• Serious Offense: (Puts the safety of third parties at risk, illicit conduct, aggression or others of similar seriousness) Request for immediate removal of the guest, without the need for prior warning.

The hotel may update these regulations to reflect operational improvements or regulatory changes. Modifications will be published at the Reception and on the hotel's website with no less than 15 days in advance upon its entry into force.

Modifications will not be retroactively applicable to reservations already confirmed under the terms in force at the time of your reservation.

These regulations are applied in conjunction with the Guest Safety and Responsibility Policy and the Terms and Conditions of Reservations and Returns.

All guests and visitors accept and commit to comply with the provisions of this regulation when using the hotel's facilities and services, in accordance with the authorization signed in the Registration Form.

Signed by the Hotel Management Guizado Portillo Hacienda and Resort.
Date: September 2026