REFUND

Please complete the following form to start the return process and download the format for your later signature, which must be uploaded through this same portal. We also remind you of the terms and conditions related to the return process:

• Method of payment: The refund will be made according to the payment method used at the time of purchasing the services..
• Transfers, Check, debit card, deposit or cash: The refund will be made by electronic transfer to the account of the holder who made the payment..
• Credit card: A manual reversal of the deductible will be made, reimbursing only the cardholder who made the payment..
• Additional information: For refunds by transfer, you must provide us with the interbank account number (CCI), full names and ID number. If the transfer is to be made to a third party account, you must provide us with the third party's information.
• Application form: It is essential that you complete the return form and that it is signed by the invoice holder and/or the cardholder. Download
• Payback time: Refund requests will be effective 7 calendar days after receipt of the complete request and the required documentation. In the event that the request is incomplete or incorrect, the 7-day period will begin to count from the time the errors are corrected.
• Penalty: All refund requests are subject to a penalty of S/ 50.00 for administrative expenses or whatever is determined by your reservation confirmation and the quote provided.