Privacy Policy

1. Introduction

In Guizado Portillo Hacienda & Resort, part of the company Negociación Inmobiliaria Agrícola del Valle de Pacarán S.A. (RUC 20507893148), we respect the privacy of our clients and are committed to the protection of their personal data, in accordance with the Law No. 29733 (Personal Data Protection Law) and its regulation. The present Privacy Policy explains how we collect, use and protect the personal information of our guests and visitors.

2. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Sensitive Data: Information that includes biometric data, racial origin, health information, among others, which require a special level of protection.
  • Data Subject: Natural person to whom the personal data relates.

3. Purpose of Personal Data Processing

We collect and process personal data from our guests for the following purposes:

  • Management of reservations and accommodation services.
  • Billing and payment management.
  • Compliance with legal and contractual obligations.
  • Handling of requests, inquiries and complaints.
  • Sending of commercial communications (with prior authorization).

4. Consent

In accordance with the Principle of Consent (Article 5 of the Law), the processing of personal data is carried out only with the free, prior, express and informed consent of the owner, except in the cases established by law. By providing us with your data, the owner authorizes its use for the purposes indicated herein.

5. Data Security

We comply with the Principle of Security (Article 9 of the Law), adopting the necessary technical, organizational and legal measures to protect personal data against unauthorized access, losses, alterations or any other form of improper use.

6. Rights of the Data Subject (ARCO Rights)

The owner of the personal data has the following rights:

  • Access: To obtain information about the data we own and its treatment.
  • Correction: To request the correction of inaccurate or incomplete data.
  • Deletion: To request the deletion of your data when it is no longer necessary.
  • Opposition: To oppose the processing of your data for legitimate reasons.
To exercise these rights, the owner may contact our customer service department through the contact channels indicated in this policy.

7. Data Transfer

We do not share personal data with third parties, except when necessary for the provision of services or when required by competent authorities. In the case of international data transfers, we ensure that the recipient country maintains an adequate level of protection for personal data.

8. Use of Security Cameras

The hotel facilities are equipped with security cameras to ensure the safety of our guests and staff (see Security and Responsibility Policy). The recordings are made exclusively for security purposes and are maintained under strict confidentiality measures.

9. Modification of the Policy

This Privacy Policy may be updated to comply with regulatory changes or improvements in our data processing procedures. Any modification will be communicated promptly to the data subjects.

10. Contact

For inquiries about this policy or the treatment of personal data, please contact us through:

Negociación Inmobiliaria Agrícola del Valle de Pacarán S.A.
• Email: atencionclientes@guizadoportillo.com / reservas@guizadoportillo.com
• Address: Km. 49.50 Carretera Cañete a Yauyos, Pacarán, Cañete, Lima
• Phone Numbers: (01) 426-5785 / +51 963-347-702 / 325-4569