Emergency Protocol for Guests
1. Activation of the Emergency Protocol
At Hotel Guizado Portillo Hacienda & Resort, the safety and well-being of our guests are a priority. In the event of a medical emergency, accident, or risky situation:
- Guests must immediately inform the nearest staff or contact Reception (Anexo 0).
- Our staff is trained to respond to emergency situations and will take the necessary measures to assist you.
2. Medical Care at the Hotel Topic
We have a medical first aid station located in front of the pool, available to provide immediate assistance and first aid in case of emergencies.
In case additional medical assistance is required, our team will coordinate the transfer to a nearby medical center.
3. Safety and Evacuation Areas
The evacuation routes are clearly marked throughout the hotel. In case evacuation is necessary, follow the instructions of the staff and proceed to the designated meeting points.
The evacuation plans are located on each floor and in the rooms, detailing the emergency exits and meeting points.
4. Procedures in Recreational Areas
Recreational areas, such as the children's play area and the pool, are periodically monitored to ensure their safety. However, parents and accompanying persons are reminded to maintain constant supervision over minors at all times (see Safety Policy).
In case of an accident in these areas, notify the staff immediately to activate the corresponding protocol.
5. Communication and Coordination in Emergencies
During an emergency, our team will be in constant communication with local authorities and emergency services to coordinate the necessary assistance or evacuation.
In case of an earthquake or natural disasters, follow the instructions of our staff, who will guide you to a safe area.
6. Use of Facilities After Check-out
Once the check-out is completed, the use of the facilities is limited and the availability of services is not guaranteed. Any accident or incident that occurs after the check-out in unauthorized areas will be the sole responsibility of the guest (see Safety Policy, Section 5).
7. Responsibility Policy and Incident Reporting
To ensure a timely response, we request that guests report any incidents immediately. The failure to notify could limit the hotel's ability to provide adequate assistance.
Any guest who completes a reservation accepts the terms of this protocol and is responsible for acting in accordance with the established safety recommendations.
8. Central and Emergency Contact Numbers
| Venue / Area | Contact Number | Service |
|---|---|---|
| Hacienda & Resort - Pacarán (Cañete) | +51 961 001 872 / +51 963 347 702 | Reception and Local Emergencies |
| Hotel & Suites - Vítoc (Chanchamayo) | +51 986 686 176 / +51 963 347 702 | Reception and Local Emergencies |
| Central de Reservas Lima | +51 (01) 426 5785 / +51 (01) 738 6872 | Customer Service and Reservations |
| Official Email Address | reservas@guizadoportillo.com | Formal Communications |